The Good Guys Maitland

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Reviews of The Good Guys Maitland

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  Lynda Henderson Added May 14, 2018

  ★ ★ ☆ ☆ ☆
  Attention: Ryan Mcfarlane
  
  I have been a regular customer at your store for a number of years, and today come in with my daughter because she was looking to purchase a large Rinnai gas heater.
  
  On entering the store no one approached us even though things seemed to be fairly quiet. In the past I have dealt with a delightful lady alled who has always been most pleasant, knowledgeable and helpful. As I could not immediately see her on the floor, I asked a gentleman who was standing behind the counter with his arms folded if she was working today. I was told she was away on six weeks annual leave, and that was it. No “But is there anything I can help you with?” We wondered around the store with several members of staff walking around or busy doing other things.
  
  Eventually when we found what we were looking for and trying to attract the attention of a staff member a young blonde woman approached, but seemed to have no real knowledge/interest in the heaters capacity etc. She was surly and dismissive (I know it was Monday morning) and when we picked out the largest model on display and asked for a best price she disappeared to check, coming back to us with a $9 reduction on a $1249 product, explaining that because that model is “exclusive" to the Good Guys there was little room for movement with regard to the price. My daughter has since checked price online and can buy the same heater under $1200.
  
  As my daughter and her partner have just purchased their first house, they are in the market for two 55 inch Smart televisions, washing machine, clothes dryer and gas heater. Today we were just looking at the heater as her time was limited. I am sure you can understand that after experiencing a total lack of customer service she has gone elsewhere.
  
  Please bring this email to the attention of your staff.
  
  Regards,
  
  Lynda Henderson
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  Geekoffaleash gamer Added April 10, 2018

  ★ ★ ★ ☆ ☆
  Not bad prices. Service is good considering lack of staff. Not there fault it's management. Didn't buy anything but only as it wasn't in stock

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